This Privacy Policy explains how Digisphere Lab (“we”, “us”, “our”) collects, uses, shares and protects your personal data when you visit our website at digispherelab.com (the “Site”) or use our services.
We are committed to processing your personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable data protection laws. If you have any questions, contact us at contact@digispherelab.com.
1. Who we are
Digisphere Lab is the data controller for the personal data processed through this Site and our services. You can reach us at contact@digispherelab.com.
2. What data we collect
We collect the following categories of personal data:
- Identification & contact: name, work email, organization and the edition you are interested in — submitted when you book a demo or start a trial.
- Communication content: the content of any email or message you send us.
- Technical data: IP address, browser type, device information, pages visited, referrer URL — collected through standard server logs and minimal analytics.
3. Why we use your data (legal basis)
- To respond to your enquiry — legal basis: pre-contractual measures at your request and our legitimate interest in responding to prospects.
- To deliver and improve our services — legal basis: performance of a contract, when applicable.
- To secure the Site and prevent abuse — legal basis: our legitimate interest in protecting our infrastructure.
- To comply with legal obligations — legal basis: legal obligation.
4. Who we share your data with
We do not sell your personal data. We share it only with trusted sub-processors that help us operate the Site and our services (for example: cloud hosting, email delivery, analytics). All sub-processors are bound by data protection agreements.
5. Data you process on the Platform
This policy covers data we collect as data controller through the Site and our commercial relationship with you. For the content and learner data you upload to or generate on the Digisphere Lab platform, you remain the data controller and we act as your data processor, on your documented instructions and under a data processing agreement.
Platform data is hosted in the European Union by default. We do not use your content or learner data to train foundation models.
6. International transfers
Where personal data is transferred outside the European Economic Area, we rely on appropriate safeguards (such as Standard Contractual Clauses) to ensure an equivalent level of protection.
7. How long we keep your data
- Demo and trial enquiries: up to 24 months after last interaction.
- Customer records: for the duration of the contract and up to 5 years afterwards for legal and accounting purposes.
- Server logs: up to 12 months.
8. Your rights
Under GDPR, you have the right to access, rectify, erase, restrict, or port your data, and to object to certain processing. You also have the right to lodge a complaint with your local data protection authority.
To exercise any of these rights, email contact@digispherelab.com.
9. Cookies
We use a minimal set of cookies strictly necessary for the Site to function, plus optional analytics cookies that help us understand how the Site is used. You can refuse non-essential cookies at any time through your browser settings.
10. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent revision. Material changes will be announced on this page.